fill out the form online then PRINT and sign it and
send it to us with your hard drive/media from which you need data recovery. PLEASE
CUT THE SHIPPING ADDRESS LABEL AT THE BOTTOM AND STICK IT ON YOUR PACKAGE. DO
NOT SEND ANY MEDIA IN JIFFY BAGS. USE WELL-PADDED
BOXES ONLY OR BRING IT TO US IN PERSON IF AT ALL POSSIBLE.If
you have any questions or you want to discuss a specific case, please do call us
on 0207 516 1077
and speak with
a customer service person. If you have a fax machine,
fax a copy of the completed and signed form to 0208 368 2156 so that we can
pre-book your data recovery request.
MEDIA FOR DATA
RECOVERY: Please tick box as appropriate)
Hard Drive Is the
server HDD RAIDED? (Tick if yes; leave blank for no.)
Tick as appropriate): Maxtor
Model Number if
System tick as appropriate): DOS
ME Windows XP
many are you sending us?)
Does the hard
drive make any ticking noises? Yes
the hard drive recognised in the BIOS? Yes
Most important folders and/or files you want recovered: --------------
TERMS AND CONDITIONS: (Please read and sign below)
authorizes Data Maestro or its agents to conduct an evaluation of the
media sent to determine the nature of the damage and provide an estimate of
the data recovery cost and turnaround. The evaluation is free and no work
beyond this evaluation will be charged without explicit client approval.
authorizes Data Maestro, its employees, independent contractors, and
agents, to receive and transport this media/equipment/data to, from and
between their facilities.
hereby represents, warrants, and affirms that he, she, or it is the owner or
the authorized representative of the owner of the property and all of the
information and data stored on said property. By asking Data Maestro
to enter into this agreement with you, as client, you declare that the
foregoing representations are true and correct. You agree to indemnify Data Maestro for any claims against Data Maestro related to this data
property left with Data Maestro unclaimed for 30 days, will be
disposed or recycled. At which time, Data Maestro shall have no
liability to the client or any third party.
Data Maestro shall not be liable as a result of this agreement or the
performance of any data recovery services or evaluation of the possibility
of providing data recovery services, for any claims regarding the physical
functioning of equipment OR media or the condition or existence of data on
storage media supplied before, during or after service.
UNDERSTANDS THAT DATA RECOVERY CANNOT BE GUARANTEED.
EVENT WILL Data Maestro OR ANY CONTRACTOR, EMPLOYEE, OR AGENT OF Data Maestro BE LIABLE FOR ANY LOSS OF DATA OR LOSS OF REVENUE OR PROFITS
OR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED, IN
CONNECTION WITH THIS AGREEMENT OR ANY SERVICE PROVIDED BY Data Maestro
OR ITS AGENTS, CONTRACTORS, OR EMPLOYEES -- EVEN IF Data Maestro HAS
BEEN ADVISED OF THE POSSIBILITY OF DAMAGE OR LOSS TO PERSONS OR PROPERTY.
Data Maestro's liability of any kind with respect to the services,
including any negligence on its part, shall be limited to the contract price
for the services.
o-Client and Data Maestro agree that the sole and exclusive remedy for
unsatisfactory work or data shall be, at Data Maestro's option, either
(a) additional attempts by Data Maestro to recover satisfactory data
or (b) a refund of the amount paid by the client. The parties acknowledge
that the price of Data Maestro's data recovery services would be much
greater if Data Maestro undertook more extensive liability or promised
o-Client is aware of the inherent risks of injury and property damage
involved in data recovery, including without limitation, risks due to
destruction or damage to the media or data and inability to recover data, or
inaccurate or incomplete data recovery, including those that may result from
the negligence of Data Maestro, and assumes any and all known risks of
injury and property damage that may result.
o-All data recovered will be kept for a period of 10 days after successful
delivery to customer No charge will be made in the destruction of data. Data
will be destroyed and thereafter no further records will be kept.
Data Maestro agrees not to disclose any and all information or data files
supplied with, stored on, or recovered from client equipment except to
employees , independent contractors, lawyers, or agents of Data Maestro subject to confidentiality agreements or as required by law.
due in full upon completion of successful recovery, prior to release of data
(whether shipped, picked up or downloaded), unless by special previous
data recovery is defined as recovery of data that was not accessible or
visible under the clients computer operating system.
agrees to pay for data recovery even if Data Maestro has partially
recovered the data.
no-fee applies only when no data recovery is possible.
is financially responsible for all shipping costs, custom duties and taxes
to and from Data Maestro.
accept VISA, MasterCard, Maestro, Solo and cash. American Express is
accepted subject to a 5% surcharge
Data Maestro makes no warranty, express or implied, and Data Maestro
disclaims any warranty of any kind, for the services being provided or
AND STICK ON YOUR PACKAGE----------------------------------